Know someone who loves our products but don't know what to get them? Why not get them a Toad Hollow Gift Certificate and let them choose.
Gift Certificates come in $25, $50 and $100 denominations. If you would like a different amount please let us know and we can create a custom listing for you.
Once your sale is complete you will be emailed the Gift Certificate code. The code will be valid until the amount has been spent and can be used over multiple transactions.
If you would like a physical gift certificate mailed to you to have something physical to give, please choose that option at checkout (there is a nominal $1.00 charge for printing and shipping).
At Toad Hollow, we will part you with your money any way allowed by Etsy (Etsy direct check out and Paypal). We understand that mistakes happen and situations change, therefore if you need to cancel an order please just contact us and we will try to work with you. If it is a custom order and the items have been made, there may be a charge for time and materials. However these situations will be evaluated on a case by case basis.
Toad Hollow ships via USPS first class mail. We ship out of NJ, therefore shipping times will vary depending on location. Our processing time varies per item so please read the details of each item. If you need upgraded shipping or a faster processing time please convo us and we will do everything we can to accommodate.
Refunds and exchanges are handled on a case by case basis. Please convo us with any issues regarding your orders. Please contact us within 5 days of receipt of order as timing is a factor in refund decisions.